There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered.

You bear any return costs yourself. Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation. Requests to use the right of cancellation must be sent to mail@heartsongs.dk. In the notification, your wish to use the right of withdrawal must be clearly stated.

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Anne Ryom to assess the item’s condition.

Right of complaint.

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Anne Ryom within a reasonable time after receipt of the goods. Two months is concidered the max. as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Anne Ryom covers the return costs to a reasonable extent.

When returning, contact the company:

AnneRyom.dk

v/Anne Ryom

Koglevej 20

DK-2680 Solrød Strand

Phone: +4523470307

Complaints will not be accepted if these have been sent cash on delivery.